Tell us about your role and journey into technology. What made you start Fluency? I was a mechanical engineering student at Clarkson University when I got my first computer. Knowing basically nothing about computers, after using it for about a day, I had broken it and I couldn’t get it to boot up. I was worried about how much it was going to cost me to fix it, so I started reading. I read cover to cover the MS-DOS manuals and the Windows manuals. When I finally put those down, I felt pretty comfortable doing most anything on that computer after that.