Fluency offers a comprehensive client support structure guided by a mission to empower our clients to constantly challenge the idea of what’s possible through the fusion of technology and human potential.
This mission guides our belief that advertising automation is a partnership, not just a process. From the start of your partnership with us, our team will help you clarify and expand your focus, and aid you in realizing your organizational potential. Fluency’s team guides you through a journey of operational reflection and iteration, with outcomes that lay the foundation for the best version of your business. With each and every collaboration, we strive for a unique service level that you can “feel.” Backed by a world class team of professionals with deep experience in all facets of digital advertising (including direct agency and in-house ad management experience at enterprise organizations), our breadth of consultation is as dynamic as your business.
While your specific support structure will depend on your unique needs and solution, our support typically includes the following core components:
Fluency’s implementation approach centers on empowering you and your teams to realize the benefits of automation as early – and sustainably – as possible. Your implementation will include the following core components:
- Goal alignment and implementation scope
- Phased implementation to ensure data ingestion, partner connections, and training. This includes: Core functionality training and setup, budget management training, and building and launching campaigns through our platform
Ongoing service and support:
We remain committed to a deeply strategic engagement level that extends well beyond that of technology, and into that of organizational and operational efficiency. Depending on your unique needs and your specific Fluency solution, you will be supported by a world-class team of professionals dedicated to ensuring your success. This includes direct support, access to engineering and technical resources, and operational consulting. It is our mission to support your ongoing evolution - while playing a proactive role in how our technology can impact that journey.
Self-service training and resources:
In addition to our services, every aspect of our platform is backed by extensive, on-demand learning and training resources. These materials have been designed to support a full range of learning styles.
This unique combination of implementation, support, and training has helped us build lasting partnerships for businesses of all sizes, a client retention rate of over 99.85% since our founding, and a 5-star average rating on G2.