Careers at Fluency

Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems, and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, have experience working in a fast-paced environment, and who have the passion and skills to take our company to the next level.

Job Summary:

An Advertising Engineer position is one that is highly technical and involves working directly with our Clients and the Fluency Team. This includes launching clients on our platform and managing and monitoring them ongoing. An Advertising Engineer is core to our client relationships. The ability to be technical, project manage, QA, code, multitask, teach and build relationships is key to the position.

External Role Duties:

• Establish post sale relationships with points of contact.
• Educate users how to leverage the Fluency platform and then help them to it.
• Help clients adapt old and new advertising strategies for the Fluency platform.
• Troubleshoot technical issues as they arise - escalate issues to engineering team.
• Travel to meet with clients, up to 25 percent, but typically less, we do not travel in the current COVID world.
• Conduct scheduled meetings including QBRs

Internal Role Duties:

• Report back to all internal stakeholders on client issues/problems/requests/sentiment.
• Manage tickets on customer issues..
• Contribute to onboarding guide/best practices.
• Contribute to existing ‘how to’ guides for Fluency platform products and features.
• Contribute to internal process documentation.
• Identify KPIs to monitor the success of clients' post Fluency platform adoption (client
• retention rate, client employee retention rate, increased ad budgets, advertising budgets etc.)

What We Look For:

• Drive for success
• Absolute Expert in Digital Advertising; PPC/FB/Display
• Track record of working directly with clients and helping them succeed
• Technical mindset in understanding dynamic advertising
• Loves feedback, adapts and grows
• Passion and expertise working with peers
• Extensive Experience with the advertising industry a plus

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‍Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, have experienced a fast-paced work environment, and who have the passion and skills to take our company to the next level.

Job Summary:

A Product Designer has a proficient mind for design and works closely with management, marketing, product and engineering partners to build a world class client  experience.  You must have leadership capabilities to manage ideas, timelines and deliverables in a collaborative environment with quick deadlines. This role advocates for user-centered design techniques, data-driven decision processes and the highest aesthetic quality.  The ideal candidate must be a creative thinker and self-starter who can manage ideas through execution.  

Your Role:  

• Orchestrate the user experience across our platform and marketing
• Plan and execute projects based on the product development pipeline  
• Contribute creatively to the product development pipeline
• Quality assurance testing and optimization of user experience  
• Present issues and risks, and their business impact with proposed mitigation
• Actively seeks and removes impediments
• Collaboration across multiple business units and functional departments to develop and deploy solutions that address key business initiatives
• Design new product features
• Design human centric product experiences
• Understand customer needs
• Vet ideas for new products and improvements
• Create product design standards
• Perform product design reviews

What We Look For:  

• Bachelor's or Master’s degree in a related field, a plus but not required, we look for proven talent and skill
• 5+ yrs in UX Design and implementation
• Enterprise software development experience
• Experience with Adobe Creative Cloud or Figma preferred
• Experience with the advertising industry, a plus
• Knowledge of data-driven development methodologies
• Knowledge of current development strategies and trends across web application platforms
• Passion and expertise working with engineering, product, and marketing teams
• Eye for design details and skills facilitating visual reviews
• Loves feedback and understands iterative development cycles

This position is remote.

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Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, experience working in a fast-paced environment, and who have the passion and skills to take our company to the next level.

Job Summary:

The Product Marketing Manager is a natural collaborator that has a deep understanding of technical product marketing along with strong business acumen.  You will shape key messages that showcase the value of Fluency both internally and externally. Duties include overall market research, strategy,  ideation and full execution of go-to-market feature updates as Fluency continues to evolve. The Product Marketing Manager is responsible for enhancing our existing product messaging and introducing new insights by consistently communicating the product’s unique value through marketing efforts to various audiences.

Role Duties:  

• Create marketing assets that outline the value proposition of our product at a feature level. Example - product guide, sales playbook and case studies
• Drive increased adoption and engagement from current customers through improved product marketing
• Coordinating with Product Management to ensure the product is thematically aligned with and working toward market opportunities
• Articulate and convey Fluency’s competitive differentiators, both internally and externally
• Collaborate with business development, product engineers, marketing and channel partners to understand and anticipate evolving needs and wants of clients and future users
• Know the user and seek actionable user insights to inform product and marketing strategy.
• Represent and advocate for the user to cross-functional stakeholders
• Quantify market opportunity for new products and product features
• Use market research and competitive analysis to develop market strategy
• Create business cases to articulate when to add channel partners and data partners
• Support sales team activity with tools, narratives and assets that demonstrate product market fit
• Analyze engagement of prospects and customers to inform our strategy for differentiation in the market
• Strive to become a subject matter expert

What We Look For:

• Five plus years of product marketing experience with a focus on digital advertising products
• Excellent written communication and presentation skills
• Research and market data analysis experience
• Ability to understand and communicate technical concepts, prioritize and evaluate opportunistic ideas with internal and external teams
• Creative and analytical thinker that takes initiative with a proactive approach
• Great understanding of User Experience

Making an Impact—No Matter Where you are.

A core part of working with us is the opportunity to make a profound impact on virtually every aspect of our business. In addition to our company doubling in size over the past 18 months, our people—spread across 11 states and counting—have only grown stronger individually, departmentally, and culturally.

People-Driven Benefits

We have competitive compensation packages, a 401k match, and cover employee health, vision, and dental insurance (along with contributions for family members).

A Stake in Our Success

‍In addition to bonus plans, we also offer stock options to all employees; as Fluency grows, moves from strength to strength, and meets and exceeds goals, it’s critical that our team shares in the success they’ve enabled.

This position is remote.

Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, have experience working in a fast-paced environment, and who have the passion and skills to take our company to the next level.

Job Summary:

The Digital Advertising Strategist is an experienced digital advertiser with hands-on campaign management experience who will support Fluency’s shared pool of accounts while also supporting Advertising Engineers and Advertising Architects as they work with Fluency’s Managed & Unmanaged clients to achieve the clients goals. The Digital Strategist assists with many aspects of the client relationship such as making campaign optimizations and updates to Google and Facebook Ads’ campaigns, making ppc campaign strategy recommendations, handling incoming client requests, and troubleshooting technical issues.

External Role Duties:

• Respond directly to client requests and communication
• Leverage Fluency platform to manage digital advertising campaigns, analyze performance, and execute optimizations on a host of channels including but not limited to Google Ads, GDN, Google Shopping, Facebook, Instagram, Waze, Microsoft, YouTube
• Proactively make recommendations to clients to improve strategy, performance, and business efficiencies
• Have a firm understanding of client goals, objectives and key performance indicators (KPI)
• Create reports to communicate strategic activities and performance improvements at scale

Internal Role Duties:

• Work with other Digital Strategists to ensure that Fluency’s shared pool of clients are properly supported
• Work directly with Advertising Engineers & Advertising Architects to ensure strategy alignment and execution of client goals
• Leverage Fluency to execute digital advertising campaigns  at scale on multiple channels
• Manage incoming tickets and tasks
• Troubleshoot technical issues and validate system bugs
• QA new releases and Provide useful feedback to the Fluency products organization
• Contribute to  internal process documentation.

Required Experience:  

• 5+ Years of Digital Advertising Campaign Management (Google Ads, Facebook)
• Experience building and managing moderately complex search campaigns
• Strong communication, analytical and presentation skills
• Demonstrated ability to manage and build strong client relationships

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Team Overview:

The Fluency Engineering Team is detail-oriented and extraordinarily passionate about digital advertising. We blend the art and science of advertising into simple and scalable solutions to complex problems, and deliver leading edge software products to our customers.

The Fluency platform is built using a native AWS architecture.  We use RDS/MySQL, Java, Spring Boot, Elastic Beanstalk, JavaScript, Vue.js, S3 along with whatever else makes sense for the job at hand.

Job Summary:

This Software Engineer position is full time remote.  We have a Burlington, VT office as well.  This position works closely with the entire engineering team and key stakeholders across the company to execute our strategic priorities.  A Senior Software Engineer has strong leadership skills and is able to self direct.  This position requires self management, including self learning, with the ability to write the best possible code while guiding others on best practices.  The ideal candidate is a creative thinker that is highly motivated to execute and capable of wearing multiple hats every day.

Your Role:

• Plan and execute projects based on the product development pipeline and assignments
• Triage incoming issues that couldn’t be resolved by our operations team
• Contribute creatively to the product development pipeline    
• Collaboration across the business and functional departments to develop and deploy solutions that address key business initiatives
• Continuously improves software development productivity, quality and predictability
• Ensure delivery of the highest quality service to our clients
• Other duties as assigned (whatever we forgot to put in here)

What We Look For:  

• 5+ yrs in development ideally and/or proven skills
• Degree in a related field a plus but NOT required, we look for proven talent and skill
• Experience establishing, leading, and inspiring world class development
• Leadership capabilities to manage ideas, timelines and deliverables in a fast-paced environment with aggressive deadlines
• Enterprise software development experience
• Knowledge of data-driven development methodologies
• Love feedback and understand iterative development cycles
• Passion and expertise working with engineering, product, and marketing teams
• Knowledge of current development strategies and trends across web application and mobile application platforms
• Experience with the advertising industry a plus
• Have passion, come to work and play hard everyday

Salary ranges from $90,000 - $135,000 based on experience along with equity options.

Fluency is headquartered in Vermont.  This position is remote.  If local, you have the option to go into the office.

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Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, experience working in a fast-paced environment, and who have the passion and skills to take our company to the next level.

Our Engineering division collaborates, and feeds on each other’s ideas in order to build leading edge products for our customers.The Fluency platform is built using a native AWS architecture.  We use JavaScript, Vue.js, HTML5, Bootstrap, CSS, Java, Spring Boot, Aurora, S3, Elastic Beanstalk along with whatever else makes sense for the job at hand.

A Day in the Life:  

The Triage Engineer handles incoming issues by performing a forensic analysis on code to determine the cause then coding basic fixes.  You'll collaborate with the Engineering team as a whole and distribute tasks to the optimal engineer for resolution.  You will also work on the release side to help code automated tests that prevent bugs from being released live.  As a Triage Engineer you will write functional code tests that will proactively find code problems helping to mitigate risk. You’ll also share your ideas and drive execution while helping to develop our QA discipline.

Responsibilities:

• Triage incoming bugs that couldn’t be solved by support
• Plan and execute fixes against problems received
• Build automated functional and regression testing
• Lead and support efforts to automate testing
• Create and maintain test plans for new and existing features
• Perform stress and load testing of applications
• Update team on status of release and communicate obstacles and testing risks
• Use modern infrastructure tools and platforms to automate our systems
• Solve challenging problems working with large dataset transformations

Required Experience:  

• Great person  
• Be alive and have passion to join our team

What We Look For:

• Knowledge of data-driven development methodologies
• Passion and expertise working with engineering, product, and marketing teams
• Knowledge of current development strategies and trends across web and mobile platforms
• Familiarity and experience with Java
• Experience building web applications
• Loves feedback and understands iterative development cycles
• Experience with the digital advertising industry, a plus

This position is remote.

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