Careers at Fluency

Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, have experienced a fast-paced work environment, and who have the passion and skills to take our company to the next level.

Job Summary:

Fluency combines all of the tools Digital Advertising teams need into one centralized and intuitive platform, using robotic process automation. Implementation is the first touchpoint with our new clients, and we’re looking for an Enterprise Implementation Manager (EIM) who can ensure they experience a seamless transition onto the Fluency platform. The EIM will be pivotal in ensuring the experience is smooth, and inspires our new enterprise clients to become platform adopters within the first 90 days.

The EIM has the primary responsibility of managing the project scope, schedule and deliverables of new client implementation. This role will partner with our onboarding team, to ensure onboarding matches our client’s business expectations including schedule, technical requirements, customer satisfaction, and billing.

The EIM will work closely with our new clients to establish a trusting relationship, while also holding them accountable to deadlines and deliverables. This role is highly collaborative, and requires a strong presence to keep clients and teams on task, while also preparing for post-implementation handoff.  This individual can manage multiple projects at once, and does not get overwhelmed easily.

The ideal candidate is flexible and communicative, while disciplined in their approach and delivery of work. They have a passion for lean processes, continuous improvement, client engagement and team collaboration. The EIM will have experience in digital advertising, project management, SaaS onboarding, and/or a passion for learning.

External Role Duties:

• Operate as the primary point of contact for the onboarding timeline during implementation
• Build key client assets, such as Kick-off deck, and Client Dashboard
• Hold client accountable for all deliverables and deadlines
• Manage day-to-day operational aspects of a project and scope, such as scheduling meetings, meeting notes, responding to client requests, etc.
• Manage and communicate key health metrics during the onboarding process; produce and distribute weekly status reports, inclusive of timeline, billing, change requests, key issues and risks, including applicable KPIs, metrics, and upcoming milestones.
• Manage post-implementation client satisfaction surveys

Internal Role Duties:

• Collaborate closely with the internal team to ensure delivery of successful implementations.
• Own and maintain Client Project Plan and Client Dashboard during Implementation.
• Monitor implementation scope to ensure adherence with baselines and manage any material changes through a change control management process.
• Manage a seamless handoff of ownership to Client Services team post-Implementation.
• Report, evaluate, mitigate, and resolve risks and issues associated with the engagement in a timely fashion, escalating when necessary.
• Play an active role in continuous improvement of the onboarding process; analyze and provide feedback on the implementation approach to increase effectiveness, efficiency, and collaboration.
• Have a collaborative approach to work, and eagerness to keep Implementations on track.
• Ensure internal stakeholders are included in all regular project updates, such as Weekly Status Reports, Stakeholder reports, or other communications
• Be able to speak to project health at any point with internal stakeholders, such as Implementation Team Manager, Client Services, Product, Engineering and Sales teams.
• Strive to stay current on Fluency’s feature set, and have a strong understanding of Digital Advertising best practices.

Required Experience:

• Five plus years with software implementation and project management experience
• Experience with paid media industry
• Experience and comfortable communicating confidently with C-Level executives
• Experience building project plans, and managing multiple projects at once
• Knowledge of project management tools and multiple methodologies
• Strong communication, organization, time management, critical thinking and problem solving skills

What We Look For:

• Great person  
• Be alive and have passion to join our team
• History of success
• Driven

Fluency is headquartered in Vermont.  This is a full-time remote US based position.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Job Summary:

The Digital Advertising Strategist is an experienced digital advertiser with hands-on campaign management experience who will support Fluency’s shared pool of accounts while also supporting Advertising Engineers and Advertising Architects as they work with Fluency’s Managed & Unmanaged clients to achieve the clients goals. The Digital Strategist assists with many aspects of the client relationship such as making campaign optimizations and updates to Google and Facebook Ads’ campaigns, making ppc campaign strategy recommendations, handling incoming client requests, and troubleshooting technical issues.

External Role Duties:

• Respond directly to client requests and communication
• Leverage Fluency platform to manage digital advertising campaigns, analyze performance, and execute optimizations on a host of channels including but not limited to Google Ads, GDN, Google Shopping, Facebook, Instagram, Microsoft, YouTube
• Proactively make recommendations to clients to improve strategy, performance, and business efficiencies
• Have a firm understanding of client goals, objectives and key performance indicators (KPI)
• Create reports to communicate strategic activities and performance improvements at scale

Internal Role Duties:

• Work with other Digital Strategists to ensure that Fluency’s shared pool of clients are properly supported
• Work directly with Advertising Engineers & Advertising Architects to ensure strategy alignment and execution of client goals
• Leverage Fluency to execute digital advertising campaigns  at scale on multiple channels
• Manage incoming tickets and tasks
• Troubleshoot technical issues and validate system bugs
• QA new releases and Provide useful feedback to the Fluency products organization
• Contribute to  internal process documentation.

Required Experience:  

• 5+ Years of Digital Advertising Campaign Management (Google Ads, Facebook)
• Experience building and managing moderately complex search campaigns
• Strong communication, analytical and presentation skills
• Demonstrated ability to manage and build strong client relationships

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Job Summary:

The Senior Product Manager is a natural collaborator that has a deep understanding of technical product management and a strong business acumen. The Senior Product Manager is a future focused thought leader that can articulate the overall product strategy, and work with cross-functional teams to align on outcomes, metrics for success and prioritization. As the Senior Product Manager you will work closely with the executive team to innovate business opportunities by anticipating market trends then executing strategically and efficiently. The right person for this role can identify business value, solve complex problems, concisely articulate solutions to technical and non-technical stakeholders and ultimately drive results.

Your Role:  

• Coordinate with the Chief Product Officer and Vice President of Product on the vision, strategy and execution for ongoing product evolution
• Perform market research to evaluate and prioritize product opportunities based on business objectives like lowering customer acquisition cost, scaling revenue growth, or accelerating revenue recognition
• Institute and manage best practices for incorporating qualitative user feedback into product development
• Institute and manage best practices for incorporating quantitative data analytics into product development
• Drive and measure user adoption at a feature level to accelerate iterative product evolution
• Support the development and delivery of weekly and monthly milestones in the quarterly product pla
• Contribute to revenue modeling and appropriate pricing strategies for product offerings
• Drive effective adoption of new products and features through established marketing materials, internal and external and rollout plans
• Be an internal leader and partner for understanding, articulating, and solving complex business problems related to platforms, systems, and infrastructure
• Identify issues and blockers that may delay the launch or impede the success of projects
• Work directly with technical leaders across the organization as a partner, helping to problem solve and ensure alignment with overall product vision and strategy
• Communicate progress and strategic evolution regularly to senior executives
• Develop and maintain effective working relationships across the product development organization, focusing on quality, reliability, and the appropriate level of scalability

What We Look For:

• 10+ years of product management experience with a focus on platforms and  systems and five plus years in digital advertising products, e-commerce, or relevant industry
• Strategy and analysis experience, MBA preferred
• Proven track record of building and launching products at scale
• Ability to articulate strategy and define roadmap
• Strong critical thinking, analytical and problem-solving skills
• Strong interpersonal, oral, and written communication skills
• Ability to understand and discuss technical concepts, prioritize and evaluate opportunistic ideas with internal and external partners
• Knowledge of data-driven development methodologies and current development strategies

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview

The Fluency Engineering Team is detail-oriented and extraordinarily passionate about digital advertising. We blend the art and science of advertising into simple and scalable solutions to complex problems, and deliver leading edge software products to our customers.

The Fluency platform is built using a native AWS architecture.  We use RDS/MySQL, Java, Spring Boot, Elastic Beanstalk, JavaScript, Vue.js, S3 along with whatever else makes sense for the job at hand.

Job Summary

We're looking for our next talented back-end Senior Software Engineer to join us. The ideal candidate is a creative thinker that is highly motivated to execute and capable of wearing multiple hats every day. You will have strong leadership skills and must be comfortable self directing.  You will be required to self manage, including self learning, with the ability to write the best possible code while guiding others on best practices. As a Senior Software Engineer you will work closely with the entire engineering team and key stakeholders across the company to execute our strategic priorities. If this sounds like you, we'd love to hear from you.

Your Role:

• Plan and execute projects based on the product development pipeline and assignments
• Triage incoming issues that couldn’t be resolved by our operations team
• Contribute creatively to the product development pipeline    
• Collaborate across the business and functional departments to develop and deploy solutions that address key business initiatives
• Continuously improves software development productivity, quality and predictability
• Ensure delivery of the highest quality service to our clients
• Other duties as assigned (whatever we forgot to put in here)

What We Look For:  

• 5+ yrs in development ideally and/or proven skills
• Degree in a related field a plus but NOT required, we look for proven talent and skill
• Experience establishing, leading, and inspiring world class development
• Leadership capabilities to manage ideas, timelines and deliverables in a fast-paced environment with aggressive deadlines
• Enterprise software development experience
• Knowledge of data-driven development methodologies
• Love feedback and understand iterative development cycles
• Passion and expertise working with engineering, product, and marketing teams
• Knowledge of current development strategies and trends across web application and mobile application platforms
• Experience with the advertising industry a plus
• Have passion, come to work and play hard everyday

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

"Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws."

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