Careers at Fluency

Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Job Summary:

The Account Executive (AE) is a dynamic individual contributor with a deep understanding of digital advertising technology, strategic business operations, and the ability to build trusted relationships. The AE envisions, creates, and executes business strategies that align the evolving ecosystems of our most complex partnerships with Fluency’s platform capabilities. Responsibilities include working closely with the internal account team to seamlessly onboard clients, elevate their digital advertising strategies, and enhance operational efficiency with measurable results. The AE will develop ongoing engagement strategies to ensure value delivery from the C-suite to the client’s executive team, anticipating business needs and acting as a trusted advisor to influence and shape decisions that help existing businesses mature.

External Role Duties:

• Nurture, maintain, and expand relationships with key executive client stakeholders.
• Develop a deep understanding of the client’s business environment to include; key objectives, initiatives, and operational challenges.
• Educate and consult multi-tiered stakeholders on the potential when leveraging the Fluency platform.
• Quarterly Business Reviews and Planning sessions.
• Develop opportunities for speaking engagements and thought leadership within the Client’s organization.

Internal Role Duties:

• Engage with cross-functional teams to communicate client feedback, create solutions, and manage  client expectations.
• Actively participate in the ongoing development of the Client Services organization, from strategic ideation to the implementation of new processes.
• Develop account-based strategic vision to drive client sentiment and account growth.
• Maintain and build knowledge of all Advertising Platforms, Advanced Analytics, and AdTech/MarTech

What We Look For:  

• 7 plus years of major / enterprise account management.
• Expertise in Digital Advertising including PPC, Social and Display.
• Experience communicating with C-Level executives.
• Strong project management and strategy development skills.
• Exceptional communication, critical thinking, problem-solving skills, and confident presentation abilities.
• A technical mindset in understanding dynamic advertising.
• Passion and expertise collaborating with peers.
• Willingness to travel up to 30% of the time
• A drive for success

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Job Summary:

The Advertising Architect is a pioneer in the field of Digital Advertising, possessing a hybrid skill set ranging from best-in-class technical expertise to operational acumen.  This role requires a highly technical individual capable of connecting the many facets of the Fluency platform / value proposition with the broad business dynamics of our Clients.  With a primary focus on the onboarding experience of all of Fluency’s Client types (SMB, Retail and Enterprise), the Advertising Architect is integral in building the foundation for our world-class client experience.

Working closely with Advertising Engineers, Project Managers, and Engineering teams, the Advertising Architect will be responsible for the strategy and execution of a successful implementation. The Advertising Architect’s engagement begins with tactical activities, such as a kick-off call and basic platform configuration. This is followed by technical and strategic requirements gathering discussions led by the Advertising Architect, with the goal of identifying the Client’s quickest path to value onto the Fluency platform. Following these discussions, the Advertising Architect will collaborate with the Client’s Ad Ops teams to successfully integrate data, budget, reporting and ad strategies onto the Fluency Platform.

Those who love to learn and challenge themselves while having fun with an incredible team will thrive in this role!

Primary Responsibilities:

• Lead or Support Client Kick-off call; provide overview of Fluency platform and how it can best meet Client needs
• Lead Solution Design discussions to identify key Goals & Requirements for onboarding success and path to value, relating to Budget, Data, and Ad Strategy
• Partner with Lead Advertising Architect to identify Tech Strategy for Implementation Plan based upon finding from Solution Design session
• Partner with Implementation Manager (or support Enterprise Imp Manager) to build & maintain Client Project Plan
• Lead recurring client calls to execute upon Implementation Goals & Requirements
• Troubleshoot issues discovered by Client during live Implementation calls and discuss path forward
• Delegate implementation tasks to Advertising Engineer, as necessary
• Champion Custom Work requests as necessary by providing clear functional requirements & prioritization details for Product & Engineering teams
• Configure Fluency Platform according to Client specifications (Channel Partner integrations, Account Data, Ad Data, Budget, Blueprint builds)
• Follow agreed upon Scope & Schedule to ensure each implementation is successful
• Participate in handoff of implementation details to Client Services team upon successful completion

Required Experience:

• Minimum (2) years hands on paid media experience
• Experience communicating with C-Level executives
• Project management experience
• Experience building and managing complex digital advertising campaigns
• Strong communication, time management, critical thinking and problem solving skills

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems, and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, have experience working in a fast-paced environment, and who have the passion and skills to take our company to the next level.

Job Summary:

A Director, Enterprise Sales position is one that is highly visible with internal teams, channel partners, and prospective clients.  They have a deep understanding of the Digital Marketing landscape, Advertising Strategies and Fluency’s platform; and are able to over-simplify complex digital marketing concepts to prospective client executives and can also get into details with execution specialists.  The Director is responsible for growing Fluency’s client base by directly cold calling, handling inbound leads, and closing new clients.

External Role Duties:

• Identify and create relationships with new prospective clients.
• Develop and Nurture relationships with channel partners to uncover new business.
• Effectively demonstrate the Fluency Platform to various stakeholders within a prospective client’s organization including but not limited to users, directors / managers, and executives
• Create compelling business cases for Fluency’s implementation within a prospective client’s organization
• Maintain an organized routine of follow-up and outreach to generate new business.
• Close new business.
• Travel to meet with prospective clients & industry events, up to 35 percent, but typically less.

Internal Role Duties:

• Maintain a pipeline and communicate to Executives.
• Be the voice of the customer for internal teams.
• Contribute to onboarding guide/best practices.
• Organize / Support / Drive efforts to fully onboard new clients.
• Contribute to internal education related to the digital marketing landscape and strategies.
• Communicate with Advertising Engineers to ensure smooth transition from client sale to launch.  

Required Experience:

• Great person  
• Be alive and have passion to join our team
• History of success
• Driven

What We Look For:  

• Drive for success
• Expert and thought leader in Digital Advertising; PPC/FB/Display
• Track record for developing and closing enterprise business
• Exceptional public speaker
• Loves feedback, adapts and grows
• Passion and expertise working with peers

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview:

Our team is detail-oriented and extraordinarily passionate. We thrive on designing simple and scalable solutions to complex technical problems and delivering a leading enterprise software platform for our customers. We are looking for exceptionally ambitious and communicative hands-on individuals who are comfortable working with a dynamic team, have experienced a fast-paced work environment, and who have the passion and skills to take our company to the next level.

Job Summary:

Fluency combines all of the tools Digital Advertising teams need into one centralized and intuitive platform, using robotic process automation. Implementation is the first touchpoint with our new clients, and we’re looking for an Enterprise Implementation Manager (EIM) who can ensure they experience a seamless transition onto the Fluency platform. The EIM will be pivotal in ensuring the experience is smooth, and inspires our new enterprise clients to become platform adopters within the first 90 days.

The EIM has the primary responsibility of managing the project scope, schedule and deliverables of new client implementation. This role will partner with our onboarding team, to ensure onboarding matches our client’s business expectations including schedule, technical requirements, customer satisfaction, and billing.

The EIM will work closely with our new clients to establish a trusting relationship, while also holding them accountable to deadlines and deliverables. This role is highly collaborative, and requires a strong presence to keep clients and teams on task, while also preparing for post-implementation handoff.  This individual can manage multiple projects at once, and does not get overwhelmed easily.

The ideal candidate is flexible and communicative, while disciplined in their approach and delivery of work. They have a passion for lean processes, continuous improvement, client engagement and team collaboration. The EIM will have experience in digital advertising, project management, SaaS onboarding, and/or a passion for learning.

External Role Duties:

• Operate as the primary point of contact for the onboarding timeline during implementation
• Build key client assets, such as Kick-off deck, and Client Dashboard
• Hold client accountable for all deliverables and deadlines
• Manage day-to-day operational aspects of a project and scope, such as scheduling meetings, meeting notes, responding to client requests, etc.
• Manage and communicate key health metrics during the onboarding process; produce and distribute weekly status reports, inclusive of timeline, billing, change requests, key issues and risks, including applicable KPIs, metrics, and upcoming milestones.
• Manage post-implementation client satisfaction surveys

Internal Role Duties:

• Collaborate closely with the internal team to ensure delivery of successful implementations.
• Own and maintain Client Project Plan and Client Dashboard during Implementation.
• Monitor implementation scope to ensure adherence with baselines and manage any material changes through a change control management process.
• Manage a seamless handoff of ownership to Client Services team post-Implementation.
• Report, evaluate, mitigate, and resolve risks and issues associated with the engagement in a timely fashion, escalating when necessary.
• Play an active role in continuous improvement of the onboarding process; analyze and provide feedback on the implementation approach to increase effectiveness, efficiency, and collaboration.
• Have a collaborative approach to work, and eagerness to keep Implementations on track.
• Ensure internal stakeholders are included in all regular project updates, such as Weekly Status Reports, Stakeholder reports, or other communications
• Be able to speak to project health at any point with internal stakeholders, such as Implementation Team Manager, Client Services, Product, Engineering and Sales teams.
• Strive to stay current on Fluency’s feature set, and have a strong understanding of Digital Advertising best practices.

Required Experience:

• Five plus years with software implementation and project management experience
• Experience with paid media industry
• Experience and comfortable communicating confidently with C-Level executives
• Experience building project plans, and managing multiple projects at once
• Knowledge of project management tools and multiple methodologies
• Strong communication, organization, time management, critical thinking and problem solving skills

What We Look For:

• Great person  
• Be alive and have passion to join our team
• History of success
• Driven

Fluency is headquartered in Vermont.  This is a full-time remote US based position.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Team Overview:

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

Job Summary:

The Digital Advertising Strategist is an experienced digital advertiser with hands-on campaign management experience who will support Fluency’s shared pool of accounts while also supporting Advertising Engineers and Advertising Architects as they work with Fluency’s Managed & Unmanaged clients to achieve the clients goals. The Digital Strategist assists with many aspects of the client relationship such as making campaign optimizations and updates to Google and Facebook Ads’ campaigns, making ppc campaign strategy recommendations, handling incoming client requests, and troubleshooting technical issues.

External Role Duties:

• Respond directly to client requests and communication
• Leverage Fluency platform to manage digital advertising campaigns, analyze performance, and execute optimizations on a host of channels including but not limited to Google Ads, GDN, Google Shopping, Facebook, Instagram, Microsoft, YouTube
• Proactively make recommendations to clients to improve strategy, performance, and business efficiencies
• Have a firm understanding of client goals, objectives and key performance indicators (KPI)
• Create reports to communicate strategic activities and performance improvements at scale

Internal Role Duties:

• Work with other Digital Strategists to ensure that Fluency’s shared pool of clients are properly supported
• Work directly with Advertising Engineers & Advertising Architects to ensure strategy alignment and execution of client goals
• Leverage Fluency to execute digital advertising campaigns  at scale on multiple channels
• Manage incoming tickets and tasks
• Troubleshoot technical issues and validate system bugs
• QA new releases and Provide useful feedback to the Fluency products organization
• Contribute to  internal process documentation.

Required Experience:  

• 5+ Years of Digital Advertising Campaign Management (Google Ads, Facebook)
• Experience building and managing moderately complex search campaigns
• Strong communication, analytical and presentation skills
• Demonstrated ability to manage and build strong client relationships

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Team Overview

The Fluency Engineering Team is detail-oriented and extraordinarily passionate about digital advertising. We blend the art and science of advertising into simple and scalable solutions to complex problems, and deliver leading edge software products to our customers.

The Fluency platform is built using a native AWS architecture.  We use RDS/MySQL, Java, Spring Boot, Elastic Beanstalk, JavaScript, Vue.js, S3 along with whatever else makes sense for the job at hand.

Job Summary

We're looking for our next talented back-end Senior Software Engineer to join us. The ideal candidate is a creative thinker that is highly motivated to execute and capable of wearing multiple hats every day. You will have strong leadership skills and must be comfortable self directing.  You will be required to self manage, including self learning, with the ability to write the best possible code while guiding others on best practices. As a Senior Software Engineer you will work closely with the entire engineering team and key stakeholders across the company to execute our strategic priorities. If this sounds like you, we'd love to hear from you.

Your Role:

• Plan and execute projects based on the product development pipeline and assignments
• Triage incoming issues that couldn’t be resolved by our operations team
• Contribute creatively to the product development pipeline    
• Collaborate across the business and functional departments to develop and deploy solutions that address key business initiatives
• Continuously improves software development productivity, quality and predictability
• Ensure delivery of the highest quality service to our clients
• Other duties as assigned (whatever we forgot to put in here)

What We Look For:  

• 5+ yrs in development ideally and/or proven skills
• Degree in a related field a plus but NOT required, we look for proven talent and skill
• Experience establishing, leading, and inspiring world class development
• Leadership capabilities to manage ideas, timelines and deliverables in a fast-paced environment with aggressive deadlines
• Enterprise software development experience
• Knowledge of data-driven development methodologies
• Love feedback and understand iterative development cycles
• Passion and expertise working with engineering, product, and marketing teams
• Knowledge of current development strategies and trends across web application and mobile application platforms
• Experience with the advertising industry a plus
• Have passion, come to work and play hard everyday

Fluency is headquartered in Vermont.  This position is remote US based.  If local, you have the option to go into the office.

"Fluency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws."

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