Dealer.com case study
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How Automation Drives Performance at Scale for the Auto Industry's Largest Agency

The Results

$
10k+
%
Advertising accounts supported
$
208k+
%
Hours saved through partnership
$
300
%
Increase in conversion rate for key account

Highlights

Dealer.com, a Cox Automotive brand, is the largest digital marketing provider in the automotive vertical. With a platform servicing over 10,000 dealerships in the U.S., it is also the top digital advertising agency in automotive, with over 3,000 active advertisers.

Through its integrations with other Cox Automotive properties - which together span the entire automotive consumer lifecycle (from shopping to purchase, financing, and service)—Dealer.com leverages richer and higher quality automotive shopper data than any other entity in the automotive space, which it deploys through its DriveQ advertising solution.

Dealer.com delivers solutions for over 3,000 customers and we do it backed by the best dataset in the industry—the key is putting it to use in a way that drives client outcomes which is why the partnership with Fluency has become absolutely critical.
Heather Ellis
AVP Dealer Marketing Operations

An industry leader seeking to stay at the cutting edge of performance

Prior to partnering with Fluency, Dealer.com’s scale and access to shopper data presented both a competitive opportunity and a distinct set of challenges. As a category leader, the brand sought to harness consumer data and insight at the local level for thousands of individual accounts, manage a growing variety of campaign types, and deliver “white glove” service and strategic guidance to a wide range of clients nationwide. Its existing operational solutions and ad tech had been resource-intensive to build, and lacked the flexibility and automation it needed to meet these goals. Ultimately, Dealer.com turned to Fluency for a solution.

Customized campaigns at scale and automated PPC and social management

To streamline the deployment and optimization of tailored, local campaigns for Dealer.com, Fluency's groundbreaking solution features "Blueprints," which facilitate mass deployment and refinement of campaigns with the integration of unique business logic. It empowers strategists to pilot strategies on a solitary account and efficiently scale them across associated accounts. What was once a labor-intensive, multi-day endeavor can now be executed swiftly, within mere minutes. Dealer.com benefits from this transformation by achieving automated management of their marketing efforts across a multitude of channels such as PPC, Facebook, and programmatic advertising.

“Fluency gives us the best of all worlds: The best technology and the ability to focus on our client-first approach.” - Ben Gilbert, Senior Director, Advertising Innovation

Driving customized, data-driven campaigns at scale

Throughout its three-year partnership with Fluency, Dealer.com has increased its ability to integrate proprietary Cox Automotive data directly on behalf of its clients, and dramatically increased its capacity to execute. The result has been a win-win: Unprecedented data integration, operational efficiency, and scale that drives best-in-class outcomes for clients.

Fluency has now supported nearly 10,000 accounts and nearly 500,000 campaigns across 11 channels, including Facebook, Performance Max, Amazon, YouTube, Search, and Discovery. This has resulted in a cumulative potential time savings of over ~208,332 hours compared to traditional methods.

Recently, Dealer.com partnered with one of the top 5 North American dealership groups to deliver exceptional advertising during the crucial spring selling period. By combining their team's multi-channel strategy with the power of Fluency's platform, the campaign achieved remarkable results for the client. This included a 300% increase in click-through rate, a 2x increase in conversion rate, and a 20% lower cost-per-lead.

To learn more about the automation tools used and explore other successful campaign use cases, read the full case study here.

How did the largest automotive agency launch 1,100 local sponsored display campaigns in minutes?

With the goal of enhancing ad performance for automotive manufacturers, regional groups, and local franchise dealers, Dealer.com faced the challenge of integrating Amazon Sponsored Display without overextending resources. To tackle this challenge, Dealer.com leveraged Fluency’s Amazon integration to automate the creation and management of over 1,100 locally targeted Sponsored Display campaigns – all within minutes for an extensive network of dealerships. Read more about this partnership here.

The Results

$
10k+
%
Advertising accounts supported
$
208k+
%
Hours saved through partnership
$
300
%
Increase in conversion rate for key account

Highlights