For the sixth consecutive quarter, Fluency has been recognized as a category leader for positive customer experiences in advertising operations by G2.

Among advertising operations providers, Fluency received the following customer support badges for the sixth time: 

• “Best Relationship” badge for paid search advertising providers  
• “Easiest To Do Business With” badge for paid search advertising providers
• “Best Support” for Robotic Process Automation (RPA) providers 

We pride ourselves on building strong, personable, and lasting relationships with our incredible clients. These distinctions from the G2 community recognize the hard work our team puts into providing exceptional customer support and service.

Why do people love working with the Fluency team? Here are just a few of the testimonials received from our clients over the last few months: 

“Everyone we’ve interacted with has been extremely helpful, making the transition process smooth and stress-free. We highly recommend Fluency for their professional support and seamless onboarding experience.” —Fluency user in the Automotive industry

“The onboarding and implementation phase is seamless and the team provides all the support you could need to get up and running in the platform.” —Director of Performance Marketing at a mid-market company

“I can't think of a single time that Fluency has fallen short in their assistance. The team at Fluency is thorough, determined, professional, and friendly. 10/10.” —Product Quality Analyst at an enterprise company

In addition to our stellar Client Service scores, Fluency also earned the “High Performer” badge for enterprise, mid-market, and small business customers in the paid search advertising category. This accolade recognizes companies with high customer satisfaction compared to others in their category. This recognition underscores our ongoing efforts to help our clients tackle their biggest challenges side-by-side.

We also achieved a “High Performer” recognition in the mobile advertising space for the first time, highlighting our commitment to improving advertising operations across the entire digital advertising landscape. 

Here’s a full list of Fluency’s badges from the Winter 2025 G2 cycle:

Paid Search Advertising Category:

• Momentum Leader
• Users Most Likely to Recommend
• Best Relationship
• Best Relationship Mid-Market
• Easiest to Do Business With
• High Performer
• High Performer Enterprise
• High Performer Mid-Market
• High Performer Small Business

Social Media Advertising Category:

• Highest User Adoption
• High Performer
• High Performer Mid-Market

Mobile Advertising Category:

• High Performer

Robotic Process Automation Category:

• Best Support Mid-Market
• Momentum Leader
• Highest User Adoption
• Best Results Mid-Market

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We are grateful for this continued recognition from the G2 community. Thank you to all of our amazing clients for their continued trust and support in both our solutions and our team.

We also extend our gratitude to our team for always fostering strong client relationships and working tirelessly to uphold our standards of excellence. Together, we are shaping the future of ad tech and achieving remarkable success! 

“We challenge ourselves, day in and day out, to deliver a client experience that is unlike any other,” said Tomy Szczpiorski, VP of Client Services at Fluency. “Our commitment begins with the people we hire, the philosophies that we embrace, and the tools that we place into our clients’ hands.  Our sustained recognition on G2 offers us an immense source of pride in the work we do to ensure our clients are successful today, tomorrow, and in the future.”      

Read more Fluency reviews on G2 to see why we are rated #1 for service and support across multiple digital advertising functions.

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Learn more about Fluency

Interested in learning more about our award-winning solutions? Contact our team today to see what a Digital Advertising Operating System can do for you. 

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